Live chat
In the bottom-right corner of every page once you are logged in. Median first reply under 2 minutes, 24/7.
Telegram
@jaya9support
Fastest option outside chat. Typical reply within 5 minutes,
around the clock.
+880 1XXX-XXXXXX
Good for sending verification documents. Reply within
15 minutes.
[email protected]
Best for complaints and anything needing a written record.
Reply within 12 hours.
Send us a message
Include your username and, for payment questions, the transaction ID. It saves a round trip.
Before you write
A large share of tickets are answered faster by these pages than by us:
- Help centre — the 30 questions we are asked most
- Payments — limits, timings and stuck deposits
- Registration & KYC — what documents are needed
- Promotions — wagering terms in full
- App — install and troubleshooting
Complaints
If a support agent has not resolved something, reply to the ticket asking for escalation. Complaints are acknowledged within 24 hours and answered within 5 working days.
Security warning
JAYA9 staff will never ask for your password, your bKash PIN or an SMS code. Anyone who does is impersonating us, no matter what their display name says. Report them and block.